We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Travel dates and preferences
• Communication preferences
• Booking details and service requests
• Feedback and correspondence

We also automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

We use cookies and similar technologies to enhance your experience:

You can control cookie preferences through our cookie banner or browser settings.

We use the information we collect to:

• Provide and personalize our concierge services
• Process your bookings and service requests
• Communicate with you about your inquiries
• Send relevant updates and recommendations
• Improve our services and website functionality
• Comply with legal obligations
• Protect against fraud and ensure security

We do not sell your personal information. We may share your information with:

• Service providers necessary to fulfill your requests (restaurants, tour operators, etc.)
• Partners involved in your bookings and experiences
• Legal authorities when required by law
• Professional advisors (lawyers, accountants) under confidentiality agreements

All third parties are required to maintain the confidentiality of your information.

Under GDPR, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your information
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to processing for marketing purposes
• Withdraw consent: Withdraw consent for cookie usage at any time

To exercise these rights, please contact us using the information below.

We implement appropriate security measures to protect your information:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal information
• Staff training on data protection

However, no method of transmission over the internet is 100% secure.

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

We will delete or anonymize your information when it’s no longer needed.